A Naukri Group company
LoginHire Local Staff
A Naukri Group companyLoginHire Local Staff
35,000 - 40,000 /month
Ultracash Technologies Private Limited
HSR Layout, Bangalore
1 - 2 years Experience in Telesales / Telemarketing
Full Time
Quality Analyst — 1+ Year Experience
Job Summary
We are looking for a detail-oriented Quality Analyst with around 1 year of experience to monitor, evaluate, and improve the quality of products/services and ensure adherence to defined quality standards.
Key Responsibilities
Perform quality checks and audits according to established standards.
Review processes, transactions, calls, tickets, or products for accuracy and compliance.
Identify errors, defects, and process gaps and document findings.
Prepare daily/weekly quality reports and track quality metrics.
Provide constructive feedback to team members and suggest corrective actions.
Work with operations and other teams to resolve recurring quality issues.
Support root-cause analysis and continuous improvement initiatives.
Maintain quality documentation and ensure SOP/process compliance.
Requirements
1 year of experience in Quality Analysis, Quality Assurance, Operations, BPO, or a related field.
Good analytical and problem-solving skills.
Strong attention to detail.
Good verbal and written communication.
Basic knowledge of MS Excel/Google Sheets.
Ability to prepare reports and analyze quality data.
Willingness to work in a team and meet deadlines.
Preferred Skills
Knowledge of QA/QC processes and quality metrics.
Basic understanding of root cause analysis (RCA), CAPA, and SOPs.
Experience with CRM, ticketing, or quality-monitoring tools is an advantage.
