Phone Banking Officer

Designation: Virtual Customer Care Executive Department: Virtual Care Qualification: Any Graduation Mandatory languages: English, Telugu and Hindi Working Location: Hyderabad Week Off: As per Rotational shift Gender: Male / Female Timing: 9hrs rotational shift (Includes night shift) Note: This is not a Sales Job but Customer Service (Service Delivery in the Banking Sector). If you cross-sell / up sell sales during your client service conversation with a sales closure, then you will be incentivized. Experience: 0 to 3 years; Salary Experience Wise: 0 to 6 months CTC - 208000 LPA 6 months to <1 year CTC - 216000 LPA 1 to <2 years CTC - 248000 LPA 2 to <3years CTC - 255000 LPA >=3 years CTC - 288000 LPA Night Shift Allowance Extra per shift Service Incentives up to Rs. 12,000/- per month depends on your work parameters such as Quality Calls, Attendance, etc. Sales Incentives up to Rs. 20,000/- Position description: Have to take inbound calls for 480 minutes or to do outbound for 480 minutes every day depends on your work assigned within 9 hours of shift time. To achieve assigned Unit / value/ Income across product lines. Customer communication. Qualitative: Call Quality/Count of calls/Time on system/ Quality of sales. Digital Product Penetration. Audit and compliance. Have to achieve income targets across Bank product line. Primary responsibilities: The incumbent is responsible for representing the Bank and presenting the bouquet of eligible products to the non-managed customer of the Bank. Educate the customer on the digital products of the Bank. RM is trained to identify the right product for the customer and explain the features and benefits of the product and selling the same for required revenue generation sales and Influencing and Communication Skills Banking Product & Process Knowledge Planning and Organizing Skills Knowledge of Competition & Current trends in the financial Industry. Have to work on holidays (rotational), In different shifts & Comp Off will be provided for working on Holiday Shifts are scheduled basis business requirements not by the employee. Staff should have to work as per the requirements of organization. No transport facility available for any shift. Documents required: 1. 10th Original Certificate. 2. 10 + 2/PUC/Intermediate and Degree long original memo. 3. Pan card. 4. 1 passport size Photo. 5. Resume including address. 6. Relieving letter. (If you have experienced) 7. Previous company pay slips. (If you are experienced)

• It is a Full Time Telesales / Telemarketing job for candidates with 0 - 2 years of experience.

More about this Phone Banking Officer job

1. What is the eligibility criteria to apply for this Phone Banking Officer job?
   Ans: The candidate should be Graduate and above and above with 0 - 2 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹15000 - ₹38000 per month + Incentives that depends on your interview. It's a Full Time job in Hyderabad.
3. How many working days are there for this Phone Banking Officer job?
   Ans: This Phone Banking Officer job will have 6 working days.
4. Are there any charges applicable while applying or joining this Phone Banking Officer job?
   Ans: No, there is no fee applicable for applying this Phone Banking Officer job and during the employment with the company, i.e., HINDUJA GLOBAL SOLUTIONS LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Phone Banking Officer role?
   Ans: There is an immediate opening of 80 Phone Banking Officer at HINDUJA GLOBAL SOLUTIONS LIMITED
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Telesales / Telemarketing job.
8. What are the timings of this Phone Banking Officer job?
   Ans: This Phone Banking Officer job has Rotational Shift.