Customer Support Executive

Key Responsibilities:

• Handle incoming customer queries via phone, email, chat, or ticketing system.

• Provide accurate information and resolve customer complaints or issues promptly.

• Maintain a high level of product/service knowledge to assist customers effectively.

• Escalate complex issues to the appropriate internal teams when required.

• Track and document customer interactions in the CRM system.

• Follow up with customers to ensure their issues are fully resolved.

• Collect and share customer feedback to help improve services and processes.

• Meet performance metrics such as response time, resolution time, and customer satisfaction.

Key Requirements:

• Bachelor’s degree or equivalent (preferred but not mandatory).

• Prior experience in customer service/support (1–2 years preferred).

• Excellent communication skills (written and verbal).

• Strong problem-solving and interpersonal skills.

• Ability to multitask and work in a fast-paced environment.

• Proficiency in MS Office and CRM/ticketing tools.

• Willingness to work in shifts (if applicable).

• It is a Full Time Telesales / Telemarketing job for candidates with 1 - 2 years of experience.

More about this Customer Support Executive job

1. What is the eligibility criteria to apply for this Customer Support Executive job?
   Ans: The candidate should be Graduate and above and above with 1 - 2 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹20000 - ₹25000 per month that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this Customer Support Executive job?
   Ans: This Customer Support Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Support Executive job?
   Ans: No, there is no fee applicable for applying this Customer Support Executive job and during the employment with the company, i.e., XPHENO PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Support Executive role?
   Ans: There is an immediate opening of 20 Customer Support Executive at XPHENO PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Only Female candidates can apply for this Telesales / Telemarketing job.
8. What are the timings of this Customer Support Executive job?
   Ans: This Customer Support Executive job has Day Shift.