Customer Support Executive

Job Title: Customer Relationship Manager

Location: Sector 30,Vashi, Navi Mumbai

Company: ICICI Lombard General Insurance Company

Apply:Email your CV to

dimple.saini@talentfoxhr.com

About ICICI Lombard:

ICICI Lombard is one of India’s leading private sector general insurance companies, trusted by millions of customers. We are committed to delivering innovative, customer-centric insurance solutions and ensuring service excellence. Our mission is to protect what matters most with integrity, responsiveness, and passion.

Role Summary:

We are seeking a highly motivated and customer-focused Customer Relationship Manager to join our team. In this role, you will be responsible for building long-term relationships with customers, ensuring high client satisfaction, and driving business growth through service excellence, cross-selling, and retention strategies.

Key Responsibilities:

Build and maintain strong, long-lasting customer relationships through regular interactions.

Act as the primary point of contact for assigned clients, ensuring excellent service delivery.

Understand customer needs and recommend tailored insurance solutions.

Handle and resolve customer issues, complaints, and service requests efficiently.

Coordinate with internal teams (sales, underwriting, claims, etc.) to resolve client concerns.

Promote insurance products, renewals, and add-on solutions based on customer profiles.

Maintain up-to-date knowledge of products, services, and industry regulations.

Achieve customer satisfaction, retention, and relationship-building targets.

Required Skills & Competencies:

Strong communication and interpersonal skills.

Customer-centric approach with problem-solving ability.

Ability to manage multiple clients and priorities effectively.

Knowledge of insurance/financial products preferred.

Proficiency in MS Office and CRM tools.

Qualifications:

Graduate in any discipline.

0–3 years of experience in Customer Relationship Management, Sales, or Insurance domain.

Freshers with strong communication skills are also encouraged to apply.

What We Offer:

Competitive salary with performance-based incentives.

Career growth opportunities in a leading financial services brand.

Health insurance and employee benefits.

How to Apply: Interested candidates can apply directly through the job portal or send their updated resume to

dimple.saini@talentfoxhr.com

• It is a Full Time Telesales / Telemarketing job for candidates with 0 - 6+ years Experience.

More about this Customer Support Executive job

1. What is the eligibility criteria to apply for this Customer Support Executive job?
   Ans: The candidate should be Graduate and above and above with 0 - 6+ years Experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹12500 - ₹30000 per month + Incentives that depends on your interview. It's a Full Time job in Mumbai.
3. How many working days are there for this Customer Support Executive job?
   Ans: This Customer Support Executive job will have 5 working days.
4. Are there any charges applicable while applying or joining this Customer Support Executive job?
   Ans: No, there is no fee applicable for applying this Customer Support Executive job and during the employment with the company, i.e., Talentfox Hr Solutions.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Support Executive role?
   Ans: There is an immediate opening of 70 Customer Support Executive at Talentfox Hr Solutions
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Telesales / Telemarketing job.
8. What are the timings of this Customer Support Executive job?
   Ans: This Customer Support Executive job has Day Shift.