Telesales Customer Sales Executive

• To be the first level - point of university contact for the student.

• To act as an interface between the Student and the University departments.

• To track and communicate students, their academic progress, submission

requirement and its status, in accordance with the University session calendar.

• To handle both academic and administrative related (such as fee payment, LMS)

student queries via calls, emails, and chat

• To facilitate in addressing students with their semester – subject related queries.

• To nurture students in completing their academic requirements in a timely manner.

• To make outbound calls primarily to update students, their course progress as

deemed by the University Calendar and to answer students’ specific requirements/

queries and also receive inbound calls whenever required to address student’s

queries and respond to their emails.

• To achieve high student satisfaction by providing a personalized – precise and

elaborate reply based on the student query., increase in Active learners, high

outbound call connects, reduction in repeat queries/ complaints and meeting

quality measures, accuracy & timelines in addressing the student queries

• To create and follow processes and recommend process improvements

• To identify, escalate priority issues, coordinate with various teams to get the

responses, and ensure that the response is provided to the student within the TAT.• To achieve high re-registration of students to next semester and high program

completion rate.

• To provide a precise and concise information through effective communication

technique

• To adapt and handle changing situations and environments efficiently

• To use effective data points and interpersonal skills to resolve conflict situations

• Refrain students from the last-minute submission of IAs, Project Synopsis and

Project report

• It is a Full Time Telesales / Telemarketing job for candidates with 1 - 6 years of experience.