Customer Relationship Officer

30,000 - 35,000 /month

I Fix India

100 Feet Road, Bangalore

1 - 2 years Experience in Telesales / Telemarketing

50 Openings

Full Time

Skills Required

Communication Skill

Wiring

MS Excel

Computer Knowledge

Outbound/Cold Calling

Job Highlights

Sales Type: B2C Sales

Languages: Hindi, Telugu

All Education levels

All genders

6 days working | Day Shift

Job Description

Job Title: Customer Relationship Officer

Location: Bangalore

Department: Customer Service / Sales

Employment Type: Full-Time

Working Hours: 9 Hours per Day

Weekly Off: Rotational Off

Salary Range: ₹3.5 LPA – ₹4.5 LPA

Job Summary

The Customer Relationship Executive (CRE) is responsible for managing premium customer interactions, ensuring customer satisfaction, and building long-term premium customer relationships. The role involves handling premium customer inquiries, resolving issues, and supporting sales initiatives to enhance customer experience, retention, and business growth.

Key Responsibilities

• Handle customer inquiries and support requests via phone call.

• Build and maintain strong relationships with existing and potential customers.

• Provide accurate information regarding company products and services.

• Resolve customer complaints efficiently and escalate issues when necessary.

• Follow up with customers to ensure satisfaction and encourage repeat business.

• Achieve assigned sales targets and performance objectives.

• Schedule appointments and coordinate with stores or service centres.

• Maintain customer records and update relevant information in the system.

• Ensure a positive customer experience throughout the customer journey.

Required Skills & Qualifications

• Excellent communication skills in English (additional languages are an advantage).

• Strong interpersonal and relationship-building skills.

• Basic sales and negotiation skills.

• Customer-focused mindset with a service-oriented approach.

• Basic computer knowledge, including MS Office applications.

• Strong problem-solving and conflict-resolution abilities.

Key Competencies

• Effective Communication and Active Listening

• Customer Handling and Relationship Management

• Time Management and Prioritization

• Team Collaboration

• Adaptability and Flexibility

Preferred Attributes

• Prior experience in customer service, customer support, or sales roles.

• Basic technical knowledge and understanding of customer support processes.

• Ability to work efficiently in a fast-paced environment.

• Positive attitude with a willingness to learn and grow.

Why Join Us?

• Competitive salary package.

• Growth and career advancement opportunities.

• Dynamic and collaborative work environment.

• Opportunity to develop customer relationship and sales expertise.

Other Details

It is a Full Time Telesales / Telemarketing job for candidates with 1 - 2 years of experience.

More about this Customer Relationship Officer job

What skills and experience do you need for this Customer Relationship Officer job?
Ans : To apply for this Customer Relationship Officer job, candidates should have skills like Communication Skill, Wiring, MS Excel, Computer Knowledge, Outbound/Cold Calling along with 1-2 years of experience.
What salary is offered for this Customer Relationship Officer job?
Ans : The salary for this Customer Relationship Officer job ranges between ₹30,000-₹35,000 per month.
What shift and timings does this job follow?
Ans : This Customer Relationship Officer job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in 100 Feet Road, Bangalore.
How many vacancies are there for this Customer Relationship Officer job?
Ans : There are 50 vacancies for this Customer Relationship Officer role.
Is this job open for all genders?
Ans : Yes, this Customer Relationship Officer job is open for both male and female candidates.
What does the role of Customer Relationship Officer involve?
Ans : As a Customer Relationship Officer, your work will involve skills like Communication Skill, Wiring, MS Excel, Computer Knowledge, Outbound/Cold Calling. This role is part of Telesales / Telemarketing category.
What is the job location for this position?
Ans : The job location for this Customer Relationship Officer position is 100 Feet Road, Bangalore.
Who is the right fit for this Customer Relationship Officer job?
Ans : A candidate having skills like Communication Skill, Wiring, MS Excel, Computer Knowledge, Outbound/Cold Calling with 1-2 years of experience is the right fit for this Customer Relationship Officer job.
What makes this Customer Relationship Officer job a good opportunity?
Ans : This Customer Relationship Officer job is a good opportunity as it offers a salary between ₹30,000-₹35,000 per month. This is a Full Time job and has 50 openings.