Telesales Customer Relationship Manager

Job Description

ob Overview

We are hiring Virtual Relationship Managers (VRMs) to manage customer relationships through digital channels. The role involves engaging with customers, understanding their financial needs, and promoting relevant banking products while ensuring a seamless customer experience. This is an excellent opportunity for fresh graduates looking to start a career in banking sales

Key Responsibilities

Customer Engagement

Connect with assigned customers as per defined contact policie

Deliver a high-quality digital banking experienc

Understand customer requirements and recommend suitable product

Handle inbound/outbound calls as per quality standard

Resolve customer queries within defined timeline

Promote digital banking services for enhanced customer convenienc

Maintain accurate records of customer interactions in CRM system

Address and resolve customer complaints effectivel

Build long-term customer relationship

Ensure customer retention and minimize attritio

Sales & Portfolio Management

Achieve assigned sales and portfolio target

Cross-sell and up-sell banking products (TPP, Assets, Cards, etc.

Profile customers to identify sales opportunitie

Ensure eligibility and compliance before offering product

Monitor key account activities and report as require

Process customer requests and transactions accuratel

Process & Compliance

Maintain proper documentation of all customer interaction

Adhere to banking policies, regulatory norms, and internal guideline

Ensure timely updates in CRM and reporting system

• It is a Full Time Telesales / Telemarketing job for candidates with 0 - 3 years of experience.