Customer Relationship Manager

Job Title: Customer Relationship Manager

Job Summary:
We are looking for a dedicated and customer-focused Customer Relationship Manager (CRM) to build and maintain strong relationships with our clients. The ideal candidate will ensure customer satisfaction, handle client concerns, and contribute to long-term business growth through excellent service and communication.

Key Responsibilities:

• Develop and maintain strong relationships with existing and potential customers

• Understand customer needs and provide appropriate solutions

• Handle customer inquiries, complaints, and feedback in a timely manner

• Coordinate with internal teams to ensure smooth service delivery

• Maintain accurate customer records and reports

• Monitor customer satisfaction and suggest improvements

• Support sales and marketing teams to enhance customer retention

Required Skills & Qualifications:

• Bachelor’s degree in Business, Marketing, or a related field

• Proven experience in customer relationship management or a similar role

• Excellent communication and interpersonal skills

• Strong problem-solving and negotiation abilities

• Ability to manage multiple tasks and prioritize work effectively

• Proficiency in MS Office and CRM software

Experience:

• 1–3 years of relevant experience (can be adjusted as per requirement)

What We Offer:

• Competitive salary and performance incentives

• Growth and career development opportunities

• Positive and professional work environment

• It is a Full Time Telesales / Telemarketing job for candidates with 1 - 3 years of experience.