Customer Relationship Executive

Inbound:

• Handle incoming calls from customers regarding loans, repayments, EMI schedules, statements, and general service inquiries.

• Resolve queries effectively while ensuring high levels of customer satisfaction.

• Provide accurate and timely information on products and services.

• Log all calls and maintain detailed records of customer interactions.

• Escalate unresolved issues to appropriate departments if required.

Outbound:

• Make outbound calls to follow up on customer service feedback, cross-sell or up-sell financial products, and confirm customer documents or payments.

• Conduct telephonic campaigns for lead generation or promotional offers.

• Maintain daily call reports and achieve assigned targets (where applicable).

• Build trust and long-term relationships with customers through consistent communication.

• It is a Full Time Telesales / Telemarketing job for candidates with 1 - 4 years of experience.

More about this Customer Relationship Executive job

1. What is the eligibility criteria to apply for this Customer Relationship Executive job?
   Ans: The candidate should be Graduate and above and above with 1 - 4 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹18000 - ₹22000 per month that depends on your interview. It's a Full Time job in Mumbai.
3. How many working days are there for this Customer Relationship Executive job?
   Ans: This Customer Relationship Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Relationship Executive job?
   Ans: No, there is no fee applicable for applying this Customer Relationship Executive job and during the employment with the company, i.e., SMFG INDIA CREDIT COMPANY PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Relationship Executive role?
   Ans: There is an immediate opening of 20 Customer Relationship Executive at SMFG INDIA CREDIT COMPANY PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Telesales / Telemarketing job.
8. What are the timings of this Customer Relationship Executive job?
   Ans: This Customer Relationship Executive job has Day Shift.