Customer Relationship Executive

Key Responsibilities

• Customer Interaction: Make outbound calls to potential and existing customers to sell products, explain services, and generate interest.

• Lead Generation: Contact prospective clients to gather information and identify new business opportunities.

• Customer Support: Handle inbound calls, answer customer inquiries, and provide solutions or support for products and services.

• Sales & Order Processing: Follow up on leads, process product orders, and secure sales.

• Record Keeping: Maintain accurate call logs, update customer databases, and document call outcomes.

• Complaint Resolution: Address customer complaints and issues in a professional manner.

• Reporting: Provide updates and reports on sales performance, leads, and customer interactions to management.

• Coordination: Assisting with the coordination of meetings and events and collaborating with other departments to ensure smooth operations.

Essential Skills

• Communication: Manageable verbal and written communication skills to convey information clearly and persuasively.

• Active Listening: The ability to listen to customer concerns and respond appropriately.

• Persuasion and Negotiation: Skills to influence customer decisions and handle objections effectively.

• Time Management: Ability to manage a high volume of calls and tasks efficiently.

• Problem-Solving: Skills to resolve customer issues and provide suitable solutions.

Desirable Skills

• Technical Proficiency: Familiarity with CRM software and telephone systems for data entry and call management.

• Education: A diploma or equivalent is required, though a bachelor's degree can be an advantage.

• Language: Fluency in Odia is required, though fluency in Hindi and English can be an advantage.

• It is a Full Time Telesales / Telemarketing job for candidates with 6 months - 3 years of experience.

More about this Customer Relationship Executive job

1. What is the eligibility criteria to apply for this Customer Relationship Executive job?
   Ans: The candidate should be 12th Pass and above and above with 6 months - 3 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹8000 - ₹27000 per month + Incentives that depends on your interview. It's a Full Time job in Bhubaneswar.
3. How many working days are there for this Customer Relationship Executive job?
   Ans: This Customer Relationship Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Relationship Executive job?
   Ans: No, there is no fee applicable for applying this Customer Relationship Executive job and during the employment with the company, i.e., REDCUBE SERVICES PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Relationship Executive role?
   Ans: There is an immediate opening of 2 Customer Relationship Executive at REDCUBE SERVICES PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Only Female candidates can apply for this Telesales / Telemarketing job.
8. What are the timings of this Customer Relationship Executive job?
   Ans: This Customer Relationship Executive job has Day Shift.