A Naukri Group company
LoginHire Local Staff
A Naukri Group companyLoginHire Local Staff
15,000 - 20,000 /month
Kaar Quest
Thane West, Thane
1 - 3 years Experience in Telesales / Telemarketing
Full Time
Job description of Customer service Executive .
Job Details:
Location :Thane.
Education : HSC or Graducate.
Department : Service center.
Experince : 1 yr plus (Post service follow up / Service reminder calls).
Key skills : excel experience, customer service, out bound calling, communication skills.
Key Responsibilities:
Maintain Customers Data Base
Workshop Customers data to be maintained with correct and latest account details Contact no. contact person name, e-mail ids, bill to account, etc.).Scheduling an Appointment
Accept service booking and register in the appointment sheet.
Accepted appointments to be informed to respective Service Advisors, Service Manager and Parts department.
Making a prior call for reconfirmation of appointments.
Welcome and greet customers
Customers arrived at reception to be greeted and introduce to respective service advisors in case all service advisors are busy.
Preparing Analysis
Vehicles which have not visited last two years to be extracted e Dealer and inform to the Service Manager.
Instant feedback analysis to be done.
Service follow up analysis to be done.
Root cause analysis to be given to Service Manager.
Contact : Richa 7208090083
