Customer Care Representative

Role Overview:

The Customer Care Executive will be responsible for handling inbound and outbound calls to counsel parents and students regarding admissions, courses, fee structure, and enrollment procedures. The role requires excellent communication skills and a customer-focused approach.

Key Responsibilities:

• Make outbound calls and handle inbound queries related to admissions

• Counsel parents/students about courses, curriculum, fees, and admission process

• Follow up on leads generated through marketing campaigns and inquiries

• Maintain accurate records of calls, inquiries, and follow-ups in CRM or registers

• Schedule campus visits, counselling sessions, or meetings as required

• Address concerns and provide clear, timely information to prospects

• Meet daily/weekly call and conversion targets

• Coordinate with the admissions and academic teams for updates and closures

Required Skills & Qualifications:

• Graduate / Undergraduate (any discipline)

• Excellent verbal communication skills in English and local language

• Prior experience in telecalling, customer care, or admission counselling preferred

• Ability to persuade, explain, and build rapport with parents and students

• Basic computer knowledge (MS Excel, CRM systems preferred)

• Target-oriented and proactive attitude

Experience:

• 0–3 years of experience in telecalling, customer service, or admissions (Freshers may apply)

Working Hours:

• As per institutional requirements (may include weekends during peak admission season)

• It is a Full Time Telesales / Telemarketing job for candidates with 0 - 4 years of experience.