Customer Care Executive

16,000 - 18,000 /month

Victa Earlyjobs Technologies Private Limited

Somajiguda, Hyderabad

6 - 24 months Experience in Telesales / Telemarketing

Replies in 24hrs

50 Openings

Full Time

Skills Required

Computer Knowledge

Domestic Calling

Lead Generation

MS Excel

Outbound/Cold Calling

Wiring

Communication Skill

Job Highlights

Sales Type: BPO

Languages: Tamil, Kannada

12th Pass and above

All genders

6 days working | Day Shift

Job Benefits: Insurance, PF, Medical Benefits

Job Description

Customer Services inbound process

Company: Globiva Services Pvt Ltd

Globiva Services Pvt Ltd is hiring enthusiastic Customer Service Associates to support leading banking clients like Kotak, RBL, and Border Plus. This is a full-time role where you will be the first point of contact for customers, handling inbound queries and ensuring excellent service delivery.

Responsibilities

Answer inbound customer calls and resolve queries related to banking services and products.
Provide accurate and timely information while maintaining high service quality.
Build positive customer relationships by ensuring clear communication in English and regional language.
Maintain detailed records of customer interactions in the system.
Escalate unresolved or complex issues to the appropriate department.
Meet daily/weekly performance metrics like call handling time, resolution, and quality.
Ensure compliance with company policies, process guidelines, and regulatory requirements.

Qualifications & Experience

12th.
Freshers or candidates with minimum 1 year of customer service/BPO experience.
Excellent communication skills in English + Tamil/Malayalam/Marathi
Basic computer literacy and good typing skills.
Strong interpersonal and problem-solving abilities.

Job Details

Salary: ₹17,000 – ₹18,000 per month (depending on process and profile).
Shift: day shift.
Week Off: 1 rotational weekly off.
Employment Type: Full-time.
Industry: Banking / Financial Services.

Why Join Globiva?

Opportunity to work with leading Indian banks.
Career growth in the customer service and BPO sector.
Exposure to both domestic and linguistic customer service.
Inclusive and performance-driven work environment.

Experience: 1 - 2 years

Education: 12th

Age Range: 22 - 30 years

Languages Required:

English, Tamil, Marathi, Malayalam, Gujarati

Other Details

It is a Full Time Telesales / Telemarketing job for candidates with 6 months - 2 years of experience.

More about this Customer Care Executive job

What skills and experience do you need for this Customer Care Executive job?
Ans : To apply for this Customer Care Executive job, candidates should have skills like Computer Knowledge, Domestic Calling, Lead Generation, MS Excel, Outbound/Cold Calling, Wiring, Communication Skill along with 1-2 years of experience.
What is the salary and job type for this role?
Ans : The salary for this Customer Care Executive job ranges between ₹16,000-₹18,000 per month. This is a Full Time job.
What shift and timings does this job follow?
Ans : This Customer Care Executive job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Somajiguda, Hyderabad.
How many openings are available for this position?
Ans : There are 50 openings available for this position.
Is this job open for all genders?
Ans : Yes, this Customer Care Executive job is open for both male and female candidates.
What are the key responsibilities of this Customer Care Executive job?
Ans : As a Customer Care Executive, key responsibilities include skills like Computer Knowledge, Domestic Calling, Lead Generation, MS Excel, Outbound/Cold Calling, Wiring, Communication Skill. This role is part of Telesales / Telemarketing category.
Where is this job located?
Ans : This Customer Care Executive job is located in Somajiguda, Hyderabad.
What kind of candidate is ideal for this job?
Ans : A candidate with skills like Computer Knowledge, Domestic Calling, Lead Generation, MS Excel, Outbound/Cold Calling, Wiring, Communication Skill along with 1-2 years of experience is ideal for this Customer Care Executive job.
Why should you apply for this Customer Care Executive job?
Ans : This Customer Care Executive job offers a salary between ₹16,000-₹18,000 per month. This is a Full Time opportunity and has 50 openings available.