Customer Care Executive

The Senior CRM Executive at Style feathers will play a key role in managing and guiding the CRM team, ensuring that all customer interactions are handled with professionalism, empathy, and efficiency. The position involves resolving escalations, mentoring team members, and enhancing the customer support process through technical insights and leadership.

Key Responsibilities:

• Supervise CRM Executives and ensure high service quality and TAT adherence

• Handle escalated queries and resolve customer concerns effectively.

• Monitor ticket flow, assign priorities, and ensure timely closures.

• Train and support team members on SOPs and customer handling techniques.

• Collaborate with departments (Operations, Technical, QA) to resolve complex issues.

• Generate reports using CRM dashboards for performance reviews.

• Uphold a customer-first approach in all team functions.

Required Skills & Competencies: Soft Skills

• Conflict Resolution

• Patience & Empathy

• Multitasking & Prioritization

• Team Mentoring

• Escalation Handling

• Communication Skills: Verbal, Written, Convincing Ability, Fluency – Most Preferable

Technical Skills

• Advanced Excel

• CRM Software Knowledge (e.g., Zoho, Freshdesk)

• Dashboard Management

• Ticket Handling & Process Optimization

Qualifications:

• Bachelor’s degree in any relevant discipline.

• 2–3 years of experience in customer service or CRM roles, with at least 1 year of team lead experience.

Key Performance Indicators (KPIs):

• Customer Satisfaction (CSAT)

• First Response & Resolution Times

• Escalation Rate

• SLA Compliance

• Coaching & Feedback Implementation

Company Perks

Join a company that values growth, collaboration, and excellence. We offer opportunities for continuous learning and career growth in the dynamic field.

• Flexible schedule.

• Health insurance.

• Internet reimbursement.

• Leave encashment.

• Paid sick time and paid time off.

• It is a Full Time Telesales / Telemarketing job for candidates with 3 - 6+ years Experience.

More about this Customer Care Executive job

1. What is the eligibility criteria to apply for this Customer Care Executive job?
   Ans: The candidate should be All Education levels and above with 3 - 6+ years Experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹15000 - ₹25000 per month that depends on your interview. It's a Full Time job in Surat.
3. How many working days are there for this Customer Care Executive job?
   Ans: This Customer Care Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Care Executive job?
   Ans: No, there is no fee applicable for applying this Customer Care Executive job and during the employment with the company, i.e., STYLE FEATHERS.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Care Executive role?
   Ans: There is an immediate opening of 2 Customer Care Executive at STYLE FEATHERS
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Telesales / Telemarketing job.
8. What are the timings of this Customer Care Executive job?
   Ans: This Customer Care Executive job has Day Shift.