Ecommerce Sales Executive

An e-commerce telecaller is a sales or customer service representative who uses the telephone to interact with customers and prospects for an e-commerce business. They handle a variety of tasks, including generating leads, making sales, providing customer support, and gathering market research. Their role is crucial for driving sales, improving customer satisfaction, and building strong customer relationships for the e-commerce company. 

Here's a more detailed breakdown:

Key Responsibilities:

• Lead Generation and Sales:

  Telecallers reach out to potential customers to promote products or services, explain their features, and persuade them to make purchases. 

• Customer Service:

  They handle incoming calls from existing customers, address their queries, concerns, and complaints, and ensure a positive customer experience. 

• Order Management:

  In e-commerce, they may assist with order confirmation, delivery updates, and addressing issues related to order fulfillment. 

• Building Relationships:

  Telecallers aim to build and maintain positive relationships with customers, fostering loyalty and repeat business. 

• Market Research:

  They may also conduct surveys and gather customer feedback to help the e-commerce business understand market trends and customer preferences. 

• Sales Target Achievement:

  Telecallers are often assigned specific sales targets and are expected to meet or exceed them. 

Skills and Qualifications:

• Communication Skills:

  Excellent verbal communication, active listening, and persuasive speaking are essential. 

• Product Knowledge:

  Telecallers need to be knowledgeable about the products or services they are selling. 

• Customer Service Skills:

  Empathy, patience, and problem-solving abilities are important for addressing customer needs and concerns. 

• Sales Skills:

  Persuasion, negotiation, and closing techniques are valuable for generating sales. 

• Computer Proficiency:

  Basic computer skills and familiarity with CRM or sales software are often required. 

• Multilingual Abilities (Optional):

  In some cases, multilingual skills can be an advantage. 

Importance for E-commerce:

Telecalling is an effective way for e-commerce businesses to:

• Increase Sales: By directly reaching out to potential customers and promoting products. 

• Improve Customer Experience: By providing personalized support and addressing customer queries promptly. 

• Reduce Return to Origin (RTO) and Non-Delivery Report (NDR) Issues: By proactively contacting customers during the delivery process. 

• Build Brand Loyalty: By establishing strong customer relationships and providing excellent service. 

• It is a Full Time Telesales / Telemarketing job for candidates with 0 - 3 years of experience.

More about this Ecommerce Sales Executive job

1. What is the eligibility criteria to apply for this Ecommerce Sales Executive job?
   Ans: The candidate should be 12th Pass and above and above with 0 - 3 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹15000 - ₹20000 per month that depends on your interview. It's a Full Time job in Surat.
3. How many working days are there for this Ecommerce Sales Executive job?
   Ans: This Ecommerce Sales Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Ecommerce Sales Executive job?
   Ans: No, there is no fee applicable for applying this Ecommerce Sales Executive job and during the employment with the company, i.e., SS FASHION GROUP.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Ecommerce Sales Executive role?
   Ans: There is an immediate opening of 1 Ecommerce Sales Executive at SS FASHION GROUP
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Telesales / Telemarketing job.
8. What are the timings of this Ecommerce Sales Executive job?
   Ans: This Ecommerce Sales Executive job has Day Shift.