Customer Care Executive

• Make outbound calls to patients or clients for appointment reminders, feedback collection, and service promotions.

• Handle inbound inquiries related to hospital services, doctor availability, and consultation timings.

• Update and maintain patient records in the system accurately.

• Coordinate with various departments (Doctor’s office, Labs, Pharmacy, etc.) for scheduling or service updates.

• Follow up on patient leads, health check-up packages, or pending reports.

• Provide accurate information on medical services, health packages, and wellness programs.

• Record and report daily call activities to the supervisor.

• Maintain professionalism, empathy, and confidentiality in all patient interactions.

• Escalate patient concerns to the appropriate department for resolution.

• It is a Full Time Telesales / Telemarketing job for candidates with 1 - 5 years of experience.

More about this Customer Care Executive job

1. What is the eligibility criteria to apply for this Customer Care Executive job?
   Ans: The candidate should be Diploma and above and above with 1 - 5 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹15000 - ₹30000 per month that depends on your interview. It's a Full Time job in Chennai.
3. How many working days are there for this Customer Care Executive job?
   Ans: This Customer Care Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Care Executive job?
   Ans: No, there is no fee applicable for applying this Customer Care Executive job and during the employment with the company, i.e., Sims Institute For Medical Science Private Limited.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Care Executive role?
   Ans: There is an immediate opening of 3 Customer Care Executive at Sims Institute For Medical Science Private Limited
7. Who can apply for this job?
   Ans: Only Female candidates can apply for this Telesales / Telemarketing job.
8. What are the timings of this Customer Care Executive job?
   Ans: This Customer Care Executive job has Rotational Shift.