Collection Executive

Job Title: Collection Executive

The Collection Executive is responsible for recovering outstanding payments from customers and ensuring timely collection to maintain healthy cash flow. The role involves communicating with customers, negotiating repayment plans, and maintaining proper records while following company policies and legal guidelines.

Key Responsibilities

•Contact customers via calls, emails, or visits to follow up on overdue payments

•Negotiate repayment plans and settlements as per company guidelines

•Monitor customer accounts and identify overdue or high-risk cases

•Maintain accurate records of all collection activities and customer interactions

•Resolve customer queries, payment disputes, and discrepancies

•Ensure compliance with company policies and legal regulations in collections

•Follow up regularly to ensure timely payment commitments are met

•Escalate critical or non-responsive accounts to senior management when required

•Prepare and share daily/weekly collection reports and status updates

•Coordinate with finance/accounts teams for reconciliation and closure of cases

Required Skills

•Strong communication and interpersonal skills

•Negotiation and persuasion ability

•Problem-solving and conflict resolution

•Ability to handle pressure and meet targets

•Attention to detail and record management

•Basic knowledge of MS Excel / CRM tools

Qualifications & Experience

•Minimum: 12th pass / Graduate (preferred in Finance/Business)

•Experience: 0–3 years in collections, telecalling, or customer service (freshers can be considered)

Key Performance Indicators (KPIs)

•Collection target achievement

•Reduction in overdue accounts (DPD buckets)

•Call productivity

•Customer resolution time

•Compliance adherence

Work Environment

•Office-based or field-based (depending on role)

•Target-driven role with incentives for performance

•Requires handling customer interactions professionally and ethically

• It is a Full Time Telesales / Telemarketing job for candidates with 0 - 2 years of experience.