Call Quality Analyst

Responsibilities of the Candidate:

• Conduct thorough audits of customer service calls to evaluate compliance with company policies.

• Identify gaps and ensure adherence to quality benchmarks.

• Provide actionable feedback to improve processes and team performance.

• Maintain detailed records and prepare audit reports to track quality metrics and progress.

• Work closely with management to uphold quality standards.

• Support efforts to ensure team-wide compliance with established protocols.

 Requirements:

• Strong analytical and problem-solving abilities.

• Exceptional attention to detail for identifying inconsistencies.

• Excellent verbal and written communication skills.

• Ability to work effectively in a collaborative team environment.

• Prior experience in call auditing, quality assurance, or related fields is advantageous.

• It is a Full Time Telesales / Telemarketing job for candidates with 6 months - 2 years of experience.

More about this Call Quality Analyst job

1. What is the eligibility criteria to apply for this Call Quality Analyst job?
   Ans: The candidate should be Graduate and above and above with 6 months - 2 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹20000 - ₹27000 per month + Incentives that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this Call Quality Analyst job?
   Ans: This Call Quality Analyst job will have 6 working days.
4. Are there any charges applicable while applying or joining this Call Quality Analyst job?
   Ans: No, there is no fee applicable for applying this Call Quality Analyst job and during the employment with the company, i.e., NOBROKER TECHNOLOGIES SOLUTION PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Call Quality Analyst role?
   Ans: There is an immediate opening of 5 Call Quality Analyst at NOBROKER TECHNOLOGIES SOLUTION PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Telesales / Telemarketing job.
8. What are the timings of this Call Quality Analyst job?
   Ans: This Call Quality Analyst job has Day Shift.