Call Center Executive

15,000 - 28,000 /month*

Nuderma Aesthetic Clinic

Chandigarh Road, Mohali

₹3,000 incentives included

1 - 3 years Experience in Telesales / Telemarketing

2 Openings

Incentives included

Full Time

Skills Required

Computer Knowledge

Domestic Calling

Lead Generation

MS Excel

Outbound/Cold Calling

Wiring

Job Highlights

Sales Type: Healthcare

12th Pass and above

Females Only

6 days working | Day Shift

Job Description

Since your work often involves scaling aesthetic clinics and establishing high-end patient experiences, a Call Center Executive in your context acts as the primary "clinical authority" and the first bridge between a potential patient and a consultation.

Here is a comprehensive Job Description (JD) tailored for that high-touch, consultative environment.

Job Description: Call Center Executive (Aesthetic & Medical)

Objective

To serve as the first point of contact for prospective and existing patients. The primary goal is not just "answering phones" but converting inquiries into clinical consultations through empathy, clinical knowledge, and expert guidance.

Key Responsibilities

Consultative Inquiry Handling: Manage inbound calls and messages by providing detailed, expert-level information about skin treatments, laser procedures, and regenerative medicine.
Outbound Care Calls: Conduct follow-up "care calls" for post-treatment recovery or to re-engage past patients, focusing on relationship building rather than hard sales.
Appointment Management: Schedule and confirm consultations, ensuring the clinical calendar is optimized for high-value treatments.
Lead Management & CRM: Accurately update patient records and track lead sources (Instagram, Google, Referrals) within the CRM system.
Revenue Contribution: Meet or exceed monthly conversion targets (e.g., contributing toward a clinic's 25L target) by effectively funneling leads to doctors or senior consultants.
Escalation: Identify complex medical queries or patient concerns and escalate them to the appropriate clinical staff or management (e.g., Dr. Manjot or a Clinic Manager).

Other Details

It is a Full Time Telesales / Telemarketing job for candidates with 1 - 3 years of experience.

More about this Call Center Executive job

What skills and experience do you need for this Call Center Executive job?
Ans : To apply for this Call Center Executive job, candidates should have skills like Computer Knowledge, Domestic Calling, Lead Generation, MS Excel, Outbound/Cold Calling, Wiring along with 1-3 years of experience.
What salary is offered for this Call Center Executive job?
Ans : The salary for this Call Center Executive job ranges between ₹15,000-₹28,000 per month.
What shift and timings does this job follow?
Ans : This Call Center Executive job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Chandigarh Road, Mohali.
How many vacancies are there for this Call Center Executive job?
Ans : There are 2 vacancies for this Call Center Executive role.
Which candidates are eligible to apply?
Ans : Candidates with a 12th Pass and above qualification and 1-3 years of experience are eligible to apply for this Call Center Executive role. Only female candidates are eligible.
What does the role of Call Center Executive involve?
Ans : As a Call Center Executive, your work will involve skills like Computer Knowledge, Domestic Calling, Lead Generation, MS Excel, Outbound/Cold Calling, Wiring. This role is part of Telesales / Telemarketing category.
What is the job location for this position?
Ans : The job location for this Call Center Executive position is Chandigarh Road, Mohali.
Who is the right fit for this Call Center Executive job?
Ans : A candidate having skills like Computer Knowledge, Domestic Calling, Lead Generation, MS Excel, Outbound/Cold Calling, Wiring with 1-3 years of experience is the right fit for this Call Center Executive job.
What makes this Call Center Executive job a good opportunity?
Ans : This Call Center Executive job is a good opportunity as it offers a salary between ₹15,000-₹28,000 per month. This is a Full Time job and has 2 openings.