Call Center Executive

Position Overview: As a Telecaller, you will be responsible for making inbound &  outbound calls to prospective customers, introducing them to products or services, and persuading them to take a desired action. The ideal candidate should have excellent communication skills, a persuasive and the ability to build rapport with customers over the phone.

Key Responsibilities:

Outbound Calling:

Place outbound calls to potential customers from a provided list or database.

Introduce the company's products or services and provide relevant information.

Customer Engagement:

Engage with customers in a friendly and persuasive manner to create interest in the product or service.

Answer questions and provide additional information to build customer confidence.

Lead Generation:

Identify and qualify potential leads through effective questioning and active listening.

Gather and document relevant customer information for follow-up.

Sales Pitch:

Deliver a compelling sales pitch to encourage customers to take the desired action, whether it's making a purchase, scheduling a demo, or subscribing to a service.

Objection Handling:

Address customer concerns and objections effectively.

Provide appropriate solutions or information to overcome objections and encourage positive decision-making.

Follow-up:

Schedule follow-up calls as necessary to nurture leads and move them through the sales funnel.

Maintain a follow-up schedule and update customer information in the CRM system.

Targets and Metrics:

Meet or exceed daily, weekly, and monthly targets for call volume, lead generation, and conversion rates.

Provide regular reports on call outcomes and lead progression.

• It is a Full Time Telesales / Telemarketing job for candidates with 6 months - 3 years of experience.