Business Developer

Business Development Associate (BDA) – Sales & Customer

Experience Location: On-site (Office) Work Type: Rotational Shift Experience: 0–3 Years (Freshers can apply)

Job Overview

We are looking for a dynamic and customer-focused Business Development Associate (BDA) who will play a dual role in sales conversion and customer experience management. The ideal candidate will be responsible for calling potential customers from provided data, converting leads, and delivering excellent support by addressing customer queries effectively. This role requires strong communication skills, persuasive ability, and a customer-first mindset

Key Responsibilities

Sales & Lead Conversion

1 Make outbound calls to potential customers using provided data 2 Identify customer needs and explain services clearly 3 Convert prospects into active customers through effective communication 4 Follow up on leads and maintain a strong pipeline 5 Achieve daily, weekly, and monthly sales targets Customer Experience (CX) 1 Handle inbound/outbound customer queries professionally 2 Provide accurate information and solutions to customer concerns 3 Build and maintain strong customer relationships 4 Ensure a smooth and positive customer journey 5 Maintain high levels of customer satisfaction Data & Reporting 1 Update call records and customer details in CRM systems 2 Track follow-ups, conversions, and customer interactions 3 Report daily performance metrics to the manager

Required Skills & Qualifications

1 Good communication skills in English + Hindi (regional language is a plus) 2 Strong convincing and negotiation skills 3 Basic computer knowledge (CRM tools, Excel, etc.) 4 Ability to handle pressure and meet targets 5 Positive attitude and willingness to learn

Preferred Candidate Profile

1 Experience in tele-calling, sales, or customer support is an advantage 2 Freshers with strong communication skills are welcome 3 Ability to work in rotational shifts 4 Team player with a proactive approach

Key Performance Indicators (KPIs)

1 Call volume and productivity 2 Lead conversion rate 3 Customer satisfaction score 4 Follow-up and closure efficiency

What We Offer

1 Fixed salary + Attractive incentives 2 Growth opportunities within the organization 3 Skill development and training 4 Supportive team environment

• It is a Full Time Telesales / Telemarketing job for candidates with 0 - 2 years of experience.