BPO Telesales

• Making Outbound Calls: Make outbound calls to prospective customers to advertise the company’s products or services.

• Handling Inbound Calls: Answer incoming calls from customers, responding to questions, providing information, or resolving issues promptly.

• Understanding Customer Needs: Listen attentively to customers’ concerns or queries and provide appropriate solutions or support based on their needs.

• Maintaining Call Record: Document all customer interactions accurately in the CRM system, including call details, queries, responses, complaints, and resolutions provided.

• Following Communication Scripts: Adhere to specific communication scripts and guidelines set by the business to maintain professionalism and consistency in all customer interactions.

• Setting Sales Goals: Aim to achieve individual and team sales goals by effectively promoting the benefits of products and persuading customers to make purchases or avail of services.

• Offering Details about Products: Educate customers about the specifications, features, pricing, and benefits of the company’s products or services to help them make informed decisions.

• Resolution of Customer Complaints: Resolve customer complaints or escalations quickly and professionally, focusing on satisfactory resolution while maintaining customer satisfaction levels.

• Build Rapport: Maintain positive relationships with customers by providing engaging and friendly communication to ensure a positive customer experience.

• Conforming to Compliance Standards: Comply with all regulatory and legal guidelines for tele calling, including privacy laws and lawful telemarketing practices, to ensure lawful and ethical methods. Making Outbound calls: Tele callers are responsible for making outbound calls to clients or potential customers based on leads provided by the business.

• Handling inbound calls: They manage calls from customers who may have questions, complaints, or need assistance with services or products offered by the business.

• Giving information: Tele callers provide accurate and complete information on products, services, prices, promotions, and other pertinent details to prospective customers.

• Sales pitch: They deliver persuasive sales pitches to convince potential customers to purchase or sign up for services provided by the company.

• Customer Service: Tele callers interact with customers in a professional, friendly manner, addressing their concerns and offering solutions to their questions or concerns.

• Recording and Documentation: They maintain detailed documentation of customer interactions, including call logs, feedback, complaints, inquiries, and other relevant details for future reference.

• Following Guidelines and Scripts: Tele callers follow predefined guidelines and scripts set by the organization to ensure uniformity in communications and compliance with regulatory standards.

• Attaining Targets: Tele callers aim to achieve specific sales goals or key performance indicators (KPIs) through efficient sales and communication methods.

• Collaboration: They collaborate with supervisors, teammates, and other departments to solve customer problems, share best practices, and contribute to the overall team’s success.

• It is a Full Time Telesales / Telemarketing job for candidates with 1 - 6+ years Experience.

More about this BPO Telesales job

1. What is the eligibility criteria to apply for this BPO Telesales job?
   Ans: The candidate should be 12th Pass and above and above with 1 - 6+ years Experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹12000 - ₹18000 per month that depends on your interview. It's a Full Time job in Pune.
3. How many working days are there for this BPO Telesales job?
   Ans: This BPO Telesales job will have 6 working days.
4. Are there any charges applicable while applying or joining this BPO Telesales job?
   Ans: No, there is no fee applicable for applying this BPO Telesales job and during the employment with the company, i.e., NAADBRAMHA SERVICES PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this BPO Telesales role?
   Ans: There is an immediate opening of 5 BPO Telesales at NAADBRAMHA SERVICES PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Only Female candidates can apply for this Telesales / Telemarketing job.
8. What are the timings of this BPO Telesales job?
   Ans: This BPO Telesales job has Day Shift.