Call Quality Analyst

Job Title: Junior Quality Analyst - International BPO

Location: Clover Hills Plaza, Kondhwa, Pune.
Department: Call Quality Assurance

Job Summary:

Join our team as a Junior Quality Analyst! With up to 2 years of experience, you will be responsible for assessing customer interactions and ensuring they align with our quality standards. You’ll support agent performance improvement and contribute to maintaining exceptional customer service.

Key Responsibilities:

• Assess calls, chats, and emails for quality and compliance with service standards.

• Provide feedback and performance insights to agents.

• Assist in generating performance reports to track quality metrics.

• Support team training and quality initiatives for continuous improvement.

Key Qualifications:

• 1-2 years of experience in quality analysis, preferably in a BPO environment.

• Excellent communication skills, both verbal and written.

• Basic knowledge of quality assurance processes and customer service metrics.

• Ability to work in a fast-paced, multicultural team.

• It is a Full Time Telesales / Telemarketing job for candidates with 1 - 2 years of experience.

More about this Call Quality Analyst job

1. What is the eligibility criteria to apply for this Call Quality Analyst job?
   Ans: The candidate should be All Education levels and above with 1 - 2 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹22000 - ₹30000 per month that depends on your interview. It's a Full Time job in Pune.
3. How many working days are there for this Call Quality Analyst job?
   Ans: This Call Quality Analyst job will have 6 working days.
4. Are there any charges applicable while applying or joining this Call Quality Analyst job?
   Ans: No, there is no fee applicable for applying this Call Quality Analyst job and during the employment with the company, i.e., IMPOS GLOBAL.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Call Quality Analyst role?
   Ans: There is an immediate opening of 2 Call Quality Analyst at IMPOS GLOBAL
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Telesales / Telemarketing job.
8. What are the timings of this Call Quality Analyst job?
   Ans: This Call Quality Analyst job has Day Shift.