BPO Telecaller

Job Title: Telecaller – Bank Recovery / Collection Executive

Department: Collections / Recovery

Location: [Hazrat Ganj]

Industry: Banking / NBFC / Financial Services

Job Summary:

The Telecaller – Bank Recovery is responsible for contacting customers with overdue loan or credit payments, reminding them of their pending dues, explaining repayment options, and ensuring timely collection. The role requires strong communication, negotiation skills, and customer handling ability.

Key Responsibilities:

1. Calling & Follow-Up

• Make outbound calls to customers with overdue EMIs, credit cards, personal loans, gold loans, business loans, etc.

• Remind customers about due dates and outstanding payments.

• Maintain daily call logs and follow-up schedules.

2. Recovery & Collection

• Convince customers to make payments and close pending dues.

• Provide repayment options such as part-payment, settlement, restructuring, etc.

• Coordinate with field collection agents for visits when required.

• Ensure monthly recovery targets are achieved.

3. Customer Handling & Query Resolution

• Handle customer objections professionally.

• Provide account information, outstanding balance, and penalty details.

• Resolve customer queries related to repayment or bank procedures.

4. Documentation & Reporting

• Update the system with call notes, payment commitments, and follow-up actions.

• Prepare daily/weekly MIS reports on recovery status.

• Maintain confidentiality of customer details and adhere to bank compliance.

5. Compliance & Process Adherence

• Follow RBI guidelines and bank norms related to recovery and collections.

• Ensure no abusive language or unethical pressure tactics are used.

• Maintain professional behavior during customer interactions.

Key Skills Required:

• Strong communication and persuasion skills

• Customer service attitude

• Patience and ability to handle difficult customers

• Basic computer and CRM knowledge

• Good listening and negotiation skills

• Ability to meet targets

Education & Experience:

• Qualification: 10th / 12th / Graduate (Any stream)

• Experience: 0–3 years (Experience in banking/NBFC recovery preferred)

• Languages: Local language + Hindi/English as required

Salary Range:

₹10,000 – ₹20,000 per month (depends on location and experience) + incentives

If you want, I can also prepare:
✔ Short JD for job posting
✔ WhatsApp/LinkedIn job ad
✔ Interview questions for recovery telecallers
✔ KPI / target sheet

Would you like that?

• It is a Full Time Telesales / Telemarketing job for candidates with 6 months - 2 years of experience.

More about this BPO Telecaller job

1. What is the eligibility criteria to apply for this BPO Telecaller job?
   Ans: The candidate should be 12th Pass and above and above with 6 months - 2 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹18000 - ₹21000 per month + Incentives that depends on your interview. It's a Full Time job in Lucknow.
3. How many working days are there for this BPO Telecaller job?
   Ans: This BPO Telecaller job will have 6 working days.
4. Are there any charges applicable while applying or joining this BPO Telecaller job?
   Ans: No, there is no fee applicable for applying this BPO Telecaller job and during the employment with the company, i.e., Vishwanetra Logistics Services Private Limited.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this BPO Telecaller role?
   Ans: There is an immediate opening of 25 BPO Telecaller at Vishwanetra Logistics Services Private Limited
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Telesales / Telemarketing job.
8. What are the timings of this BPO Telecaller job?
   Ans: This BPO Telecaller job has Day Shift.