A Naukri Group company
LoginHire Local Staff
A Naukri Group companyLoginHire Local Staff
15,000 - 20,000 /month
Roche International
Thane West, Thane
1 - 3 years Experience in Telesales / Telemarketing
Full Time
JD FOR CRE • Demonstrate professional wow behavior with customers/ colleagues.
• Effective communication with sales on any customers related query/ issue.
• Handling all telephone related calling as per principal’s norms.
• Introduces relevant members to the customers during delivery of the vehicle.
• Proper timely calling, capturing VOC and resolving any
• Solving Apprehension/ doubts/ queries/ issues.
• Managing all findings, sharing with relevant heads and preparing list of repeated offenders.
• Highlighting any select sales personnel having more complaints.
• Informing respective department for which complaint is generate.
• Works with all dealership departments to achieve team goals.
• Resolve all customers’ complaints by ensuring regular follow-up with other departments.
• Maintain highest professional representation
• Adherence to all environment, health, safely, security measure for people, properly, cars.
