Bpo Team Leader

20,000 - 38,000 /month

Finolink Business Consulting

Sector 6 Noida, Noida

6 - 24 months Experience in Telesales / Telemarketing

6 Openings

Full Time

Skills Required

Computer Knowledge

Domestic Calling

Lead Generation

Outbound/Cold Calling

Wiring

Communication Skill

Job Highlights

Sales Type: Loan/ Credit Card

All Education levels

Males Only

6 days working | Day Shift

Job Description

Job Title: Team Leader – Personal Loans & Overdraft Process

Location: Sector 6, Noida

Salary: Attractive package with a good hike on last drawn salary (based on experience and interview performance)

Job Summary: We are seeking a highly motivated and experienced Team Leader to oversee and manage the Personal Loans and Overdraft (OD) process. The ideal candidate will have a background in unsecured loan products, strong leadership skills, and the ability to drive team performance in a high-paced financial environment.

Key Responsibilities:  Team Management: Lead and manage a team of loan processing executives and officers.  Process Oversight: Ensure smooth processing of personal loan and overdraft applications from sourcing to disbursement.  Quality Control: Monitor and maintain adherence to quality checks, credit policies, and compliance requirements.  Coordination: Liaise with credit, operations, and sales teams for seamless workflow and quick resolution of issues.

 Reporting: Prepare daily/weekly/monthly MIS and performance reports for higher management.

 Training & Development: Coach and train new and existing team members on process updates, compliance, and best practices.

 Customer Focus: Handle escalations and ensure high customer satisfaction through timely resolution and support. Key Requirements:

 Experience: 2-5 years in personal loans/OD process with at least 1 year in a leadership role. 

Education: Graduate (Bachelor’s degree minimum); MBA/PG in Finance or Banking preferred.

 Skills: Strong knowledge of loan processing, credit policies, and documentation FINOLINK BUSINESS CONSULTING PVT LTD. o Excellent communication and interpersonal skills o Proficient in MS Excel and loan management systems o Ability to manage and motivate a team to achieve targets.

Perks & Benefits:  Good hike over previous salary (performance-based)

 Performance incentives and bonuses  Professional growth and career advancement opportunities

 Work-life balance and employee-friendly environment

Other Details

It is a Full Time Telesales / Telemarketing job for candidates with 6 months - 2 years of experience.

More about this Bpo Team Leader job

What skills and experience do you need for this Bpo Team Leader job?
Ans : To apply for this Bpo Team Leader job, candidates should have skills like Computer Knowledge, Domestic Calling, Lead Generation, Outbound/Cold Calling, Wiring, Communication Skill along with 1-2 years of experience.
What salary is offered for this Bpo Team Leader job?
Ans : The salary for this Bpo Team Leader job ranges between ₹20,000-₹38,000 per month.
What shift and timings does this job follow?
Ans : This Bpo Team Leader job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Sector 6 Noida, Noida.
How many vacancies are there for this Bpo Team Leader job?
Ans : There are 6 vacancies for this Bpo Team Leader role.
Which candidates are eligible to apply?
Ans : Candidates from all education levels with 1-2 years of experience are eligible to apply for this Bpo Team Leader role. Only male candidates are eligible.
What does the role of Bpo Team Leader involve?
Ans : As a Bpo Team Leader, your work will involve skills like Computer Knowledge, Domestic Calling, Lead Generation, Outbound/Cold Calling, Wiring, Communication Skill. This role is part of Telesales / Telemarketing category.
What is the job location for this position?
Ans : The job location for this Bpo Team Leader position is Sector 6 Noida, Noida.
Who is the right fit for this Bpo Team Leader job?
Ans : A candidate having skills like Computer Knowledge, Domestic Calling, Lead Generation, Outbound/Cold Calling, Wiring, Communication Skill with 1-2 years of experience is the right fit for this Bpo Team Leader job.
What makes this Bpo Team Leader job a good opportunity?
Ans : This Bpo Team Leader job is a good opportunity as it offers a salary between ₹20,000-₹38,000 per month. This is a Full Time job and has 6 openings.