A Naukri Group company
LoginHire Local Staff
A Naukri Group companyLoginHire Local Staff
17,000 - 28,215 /month*
Hti Manpower Outsoursing Services Private Limited
Shivaji Nagar, Central Bangalore, Bangalore
₹4,215 incentives included
6 - 12 months Experience in Technician
Full Time
Handle customer queries related to television products through support channels.
Provide accurate information on product usage, troubleshooting, and service requests.
Diagnose and resolve basic technical issues efficiently within defined TAT.
Guide customers on warranty, installation, and repair processes.
Maintain professionalism and empathy while interacting with customers.
Document customer interactions and resolutions accurately in the system.
Adhere to process guidelines, quality standards, and compliance requirements.
Escalate unresolved issues to the appropriate internal teams when required.
Meet individual and team performance metrics including quality and productivity.
ITI, Diploma, or Any Graduation.
Minimum 6 months of experience in the television/electronics industry (mandatory).
Proficiency in Hindi and English (spoken and understood).
Versant Level 4 or above.
Willingness to work in rotational shifts with one rotational weekly off.
Comfortable working from the office environment.
