JOB DESCRIPTION
Position: Service Technician (ST)
Reporting Structure: Reports to CSC (Customer Service Center) Manager
Job Responsibility:
· Responsible for Installation/Servicing/Repairing Aquaguard Water Purifiers, Eureka Forbes Vacuum Cleaners and Air Purifiers at customer location.
· Ensure to reach the customer location on time as per the requested date & time.
· Follow the given repair SOP (standard operating procedure) for specific devices based on the guidelines and training given to him.
· Budget achievement, SR (Service Request), IR (Installation Request), MS (Mandatory Service)
· Attendance for a given month and min. productivity in a day
· Ensure collection of IWIC (In warranty In contract) defective parts and brought back to CSC store for team inspection & audit.
Skills Required:
Must have a bike of his own
Having a smartphone is a must
Age should not be more than 35 years
Local language: Read, Write & Speak
English or Hindi: Read, Write & Speak
Must be humble, polite and courteous while interacting with the customers
Education & Experience Required:
0-1 years of experience in handling electronic product servicing as well as customer-facing field experience (Note: For Senior Technician - At least 1 Year experience as Water Purifier Technician)
ITI diploma or HSC (10+2) is required education qualification