Service advisor

Key Responsibilities

• Customer Communication:

  Greet customers, listen to their vehicle concerns, and explain necessary repairs and maintenance in clear terms. 

• Service Scheduling:

  Schedule appointments for vehicle servicing and maintenance. 

• Estimates and Billing:

  Prepare work orders, provide cost estimates, and manage the billing and payment process after repairs are complete. 

• Coordination with Technicians:

  Relay customer concerns and repair instructions accurately to service technicians. 

• Vehicle Status Updates:

  Keep customers informed about their vehicle's repair status. 

• Problem Solving:

  Use active listening and technical knowledge to identify and troubleshoot vehicle problems. 

• Sales and Upselling:

  Promote additional maintenance services and parts that could benefit the customer. 

• Record Keeping:

  Maintain thorough records of service activities, including customer interactions and repair details. 

Essential Skills

• Automotive Knowledge: A solid understanding of vehicle systems, maintenance, and common repair issues. 

• Customer Service: The ability to provide a warm, friendly, and professional experience for all customers. 

• Communication: Strong verbal and written communication skills to effectively explain technical information and handle inquiries. 

• Active Listening: The ability to truly understand customer needs and concerns. 

• Problem-Solving: The capability to diagnose issues and recommend appropriate solutions. 

• Organization and Time Management: Skills to manage multiple appointments, tasks, and records efficiently in a fast-paced environment. 

• Computer Proficiency: The ability to use computer systems and software for managing service orders and records. 

• It is a Full Time Technician job for candidates with 0 - 3 years of experience.

More about this Service advisor job

1. What is the eligibility criteria to apply for this Service advisor job?
   Ans: The candidate should be Diploma and above and above with 0 - 3 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹14500 - ₹29000 per month + Incentives that depends on your interview. It's a Full Time job in Surat.
3. How many working days are there for this Service advisor job?
   Ans: This Service advisor job will have 6 working days.
4. Are there any charges applicable while applying or joining this Service advisor job?
   Ans: No, there is no fee applicable for applying this Service advisor job and during the employment with the company, i.e., PRESIDENT AUTOMOBILES.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Service advisor role?
   Ans: There is an immediate opening of 2 Service advisor at PRESIDENT AUTOMOBILES
7. Who can apply for this job?
   Ans: Only Male candidates can apply for this Technician job.
8. What are the timings of this Service advisor job?
   Ans: This Service advisor job has Day Shift.