Service advisor

Job Title: Service Advisor

Location: Jogeshwari

Industry: Automobile – Tyres & Batteries (Cars & Two-Wheelers)

Key Responsibilities:

• Greet customers and understand their service requirements related to tyres, batteries, wheel balancing, alignment, and related services.

• Provide technical guidance and product recommendations (tyres, batteries, accessories) for both cars and bikes.

• Create job cards, record customer complaints, and ensure accurate service estimation. Coordinate with technicians and workshop staff to ensure timely service delivery.

• Conduct vehicle inspection and explain findings/recommendations to customers.

• Upsell and cross-sell additional products/services where beneficial to the customer. Maintain customer satisfaction by ensuring transparency in cost, service timelines, and product quality.

• Handle warranty claims, replacements, and after-sales service for tyres and batteries. Ensure proper documentation, billing, and adherence to company processes.

• Build and maintain strong relationships with customers for repeat business.

  Key Skills & Competencies:

• Good technical knowledge of tyres, batteries, wheel alignment, balancing, and related automobile services.

• Strong communication and customer handling skills. Sales & upselling ability.

• Problem-solving attitude and ability to handle customer concerns effectively.

• Basic computer knowledge (MS Office, billing software, CRM preferred).

• Qualifications & Experience: Fresher or experience  1–3 years of experience as a Service Advisor in Automobile/ Tyre/ Battery/ Service industry.

• Diploma/ITI/Graduate in Automobile or related field preferred. Candidates from Tyre & Battery dealerships or workshops will be given priority.

• It is a Full Time Technician job for candidates with 1 - 4 years of experience.

More about this Service advisor job

1. What is the eligibility criteria to apply for this Service advisor job?
   Ans: The candidate should be Graduate and above and above with 1 - 4 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹15000 - ₹21000 per month that depends on your interview. It's a Full Time job in Mumbai.
3. How many working days are there for this Service advisor job?
   Ans: This Service advisor job will have 6 working days.
4. Are there any charges applicable while applying or joining this Service advisor job?
   Ans: No, there is no fee applicable for applying this Service advisor job and during the employment with the company, i.e., CATALYDD ENGINEERING AND CONSULTING SERVICES LLP.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Service advisor role?
   Ans: There is an immediate opening of 2 Service advisor at CATALYDD ENGINEERING AND CONSULTING SERVICES LLP
7. Who can apply for this job?
   Ans: Only Male candidates can apply for this Technician job.
8. What are the timings of this Service advisor job?
   Ans: This Service advisor job has Day Shift.