Field Technician

We are looking for a skilled and customer-focused Field Technician to join our team. The candidate will be responsible for visiting client locations as per the assigned service tickets and resolving technical issues related to vending machines. The ideal candidate should hold an ITI certification in Electrical or a relevant trade, have a keen eye for troubleshooting, and deliver excellent customer service. The role demands professionalism, punctuality, and a high level of integrity.

Key Responsibilities
1. Attend client locations as per the assigned service tickets to repair /Install or service vending machines.
2. Diagnose and troubleshoot technical faults in electrical and mechanical components.
3. Perform preventive maintenance to ensure machines function smoothly.
4. Maintain clear documentation of the service calls, repair work, and parts replaced. 5. Ensure timely and professional communication with clients during and after the visit.
6. Escalate unresolved issues to the technical supervisor or higher authority.
7. Handle all tools, equipment, and machines with care and responsibility.
8. Follow safety guidelines and company protocols while working on-site.
9. Represent the company positively through clean attire, professional conduct, and customer-friendly behaviour.
10. Provide feedback to the internal team for product improvement based on recurring service issues.

Requirements
1. ITI certification in Electrician or a relevant technical trade is mandatory.
2. Minimum 1 year of fieldwork experience in machine servicing or a similar domain.
3. Strong technical troubleshooting and repair skills.
4. Good communication and customer handling abilities.
5. Ability to travel daily to multiple customer locations within the assigned territory.
6. Punctual, well-groomed, and professional in appearance and attitude.
7. Ability to maintain calm and composure under pressure or in front of dissatisfied customers.
8. High integrity, ownership of work, and a solution-oriented mindset.
9. Familiarity with handling basic tools and machine components.
10. Willingness to work extended hours if service needs demand.

Why Join Café Desire?
A Culture of Growth: We believe in nurturing talent and providing continuous learning opportunities. Whether it’s skill enhancement, career progression, or leadership development, we empower our employees to reach their full potential.

Work with a Market Leader: Café Desire is a trusted name in the beverage vending industry, serving thousands of customers across industries. By joining us, you become a part of a brand that is respected, innovative, and growing rapidly.

Recognition & Rewards: We celebrate our employees’ achievements, big and small. Our performance-driven culture ensures that your hard work is recognized and rewarded.

A Supportive Team: We foster a collaborative and positive work environment where teamwork, respect, and mutual support are at the core of our success.

Bringing Joy in Every Sip: As part of Café Desire, you’ll contribute to enhancing workplace experiences for countless businesses by delivering high-quality products and excellent customer service.

Career Growth Opportunities: We don’t just offer jobs; we offer careers! If you're looking for stability, career advancement, and a company that values your ambitions, you’ve come to the right place.

Be Part of Something Bigger: Join Café Desire and be part of a mission to redefine the way people enjoy their beverages, one cup at a time!

About the Company
Radiant Consumer Appliances Pvt. Ltd., the parent company of Café Desire, is a leader in the hot beverage vending industry, offering state-of-the-art coffee and tea vending machines along with premium-quality premixes. Since our inception, we have been revolutionizing workplaces by providing hassle-free, on-demand beverages that keep businesses running smoothly.

With a strong presence across India and expanding globally, Café Desire is known for its commitment to quality, innovation, and customer satisfaction. Our customers range from small businesses to large enterprises, and our goal is to deliver joy in every sip.

We are not just a brand; we are a community of passionate individuals dedicated to creating delightful customer experiences. If you’re looking for a career where your skills and enthusiasm will be valued, this is the place for you!

• It is a Full Time Technician job for candidates with 1 - 2 years of experience.