Body Shop Advisor

Job Description (JD) – Body Shop Advisor

Bharat Toyota

Job Title: Body Shop Advisor
Department: Body & Paint / Service
Location: Bharat Toyota (Avalahalli)

Job Summary

The Body Shop Advisor is responsible for assisting customers with accident repairs, denting, painting, and insurance-related repairs. The role acts as a bridge between customers, insurance companies, and the workshop, ensuring a smooth repair process, timely delivery, and high customer satisfaction.

Key Responsibilities

Customer Handling

• Welcome customers and inspect vehicles for body and paint repair requirements.

• Explain repair processes, estimated costs, and delivery timelines.

• Prepare accurate job cards and repair estimates.

• Obtain customer approvals before commencing repairs.

• Maintain regular communication with customers regarding repair status.

Insurance & Claims Coordination

• Coordinate with insurance surveyors for claim inspection and approvals.

• Assist customers in claim documentation and settlement procedures.

• Follow up with insurance companies to expedite approvals and claim closures.

• Ensure all claim-related documents are properly maintained.

Workshop Coordination

• Coordinate with body shop technicians, painters, and spare parts teams.

• Monitor work progress and ensure repairs are completed as per Toyota quality standards.

• Ensure availability of required spare parts and materials.

• Track vehicle repair status and delivery commitments.

Vehicle Delivery

• Conduct final quality inspection before delivery.

• Explain repairs carried out and invoices to customers.

• Ensure vehicles are delivered clean and on time.

• Collect customer feedback and address concerns promptly.

Documentation & Reporting

• Maintain repair records, estimates, insurance claims, and customer communications.

• Achieve departmental productivity and revenue targets.

• Prepare daily and monthly reports as required by management.

Required Qualifications

• Diploma in Automobile Engineering, Mechanical Engineering, or related field.

• 0 - 5 years of experience in automobile body shop, insurance claims, or service advisory.

• Knowledge of body repair, painting processes, and insurance claim procedures.

• Familiarity with dealer management systems (DMS) preferred.

Key Skills

• Customer relationship management

• Insurance claim handling

• Estimation and cost calculation

• Communication and negotiation skills

• Problem-solving ability

• Team coordination

• MS Office and DMS knowledge

Key Performance Indicators (KPIs)

• Customer Satisfaction Index (CSI)

• Insurance claim conversion rate

• Body shop revenue achievement

• On-time vehicle delivery percentage

• Repeat repair reduction

• Repair quality and customer feedback scores

Salary Grade

As per Bharat Toyota dealership policy, based on experience and qualifications.

• It is a Full Time Technician job for candidates with 0 - 2 years of experience.