
● Ensure Hub opening & closing is done as per operational standards and requirements.
● Supervise the Sorters who receive the shipments.
● Planning as per available resources and allocating shipment for bike and van deliveries.
● Ensure all team members are trained and are aware of operational standards.
● Sorting shipment as per defined routes.
● Create the Runsheet/Pickup sheet and assign daily work to WM’s.
● Prepare Reports; Check and revert on mails.
● Execute ERP Transaction.
● Prepare and share Day End reports.
● Collection of cash, accounting and reconciliation with ERP.
● Participate in delivering the shipment/pickup as per operational requirement to the customer
when required.
● Take ownership of the team assigned to him in terms of motivation, control attrition, handle
grievance, grooming, zero customer escalations, training, coaching as per OKR.
● Adhering & supporting the organization into seamless adoption of new policies & processes.
● Track undelivered shipment in ERP and call customers to identify reasons for non-delivery.
● Track wish masters performance on a real time basis to ensure all deliveries are completed as
per plan.
● Provide support to the Wish Masters enroute and take necessary actions.
● Ensure unexplained Zero stock variance at the hubs on a daily basis.
● Achievement of Key Performance Indicators of TL as per company’s goal