Key Result Area Key Performance index
Cleanliness and Hygiene
Ensure the Stock is kept as per standards & images to be shared on
Cleanliness and hygiene of Inventories
Customer Service Zero complaints on Sundries and Merchandise Part
Data Management/MIS
Stock Sheets Must be maintained Daily
Weekly Global Count is a must
Inventory Sheet must be shared with CFC Operations team daily,
highlighting shortages
Receiving of Sundry to be reported on mail and inwards on Stock Register
as well
All Movements of sundries should be with RGP/NRGP Gate Pass or AWB
Number
All bills must be on mail and kept well in file/folder
Sundries requirement(centrally) to be placed through Mail with a
fulfillment within 5 days, local procurements must be done within 2
days, follow ups on pending requirements.
Raising PO to suppliers through procurement executive
Follow Up with suppliers for stock supply
Resolving Invoice issues and payment issues
Coordinating with Warehouse for GRN completion and stock movement to
FC's
Should maintain Fill rate as per SOP
Should be able to handle issues and help team members. Should be
disciplined at work and work as per department expectations.
Need to update and follow the data and software tools properly
Inventory Management
Ensuring sundries are as per orders count in CFC
Must ensure that there are no Damages/expired in racks
Action on damaged/expired inventory to be done within 24 Hours of
Information on mail
Damage qtys to be outwarded/discarded (if approved) Every Monday
without fail
Ensure Maximum Stocks are in display & Count must be written on cartons
in CFC
Action on Non-Moving -Liquidation / returns
No order should be on hold because of Sundries
Use of Inventory must be on FIFO Basis
Items should be OOS/Push Date well in time
Buffer stock must be kept all time for a week at least
Inter Transfer of extra Sundries coordinating with other CFCs
All procurement and requirements should be fulfilled only after written
approval on mail from respective Category Head
Inventory Indents through Mails
Making sure no pilferage at CFC
KPI Maintenance Making sure NPS to be >50
Quality Check Ensuring QC is done before order goes out for delivery
Merchandise Quality Should be best to be used for arrangements