A Naukri Group company
Login చేయండిHire Local Staff
A Naukri Group companyLogin చేయండిHire Local Staff
30,000 - 40,000 /నెల
Bizdom Consulting
మరోల్, ముంబై
గిడ్డంగి / లాజిస్టిక్స్ లో 2 - 4 ఏళ్లు అనుభవం
ఫుల్ టైమ్
Job Description Summary
Company Name: EPT Global Logistics Pvt. Ltd.
Job Title: Executive / Senior Executive
Department: Customer Service - Import
Location: Marol
Positions Open: 1
Experience Required: 2 to 4 years (Freight Forwarding Industry only)
Job Summary
The role involves end-to-end shipment coordination, interacting with customers, overseas agents, and shipping lines, monitoring shipment milestones, delivering timely status updates, verifying vendor invoices, and coordinating billing tasks to ensure high-quality customer service.
Key Responsibilities
* Coordinate cargo readiness and pickup schedules directly with customers.
* Liaise with shipping lines and overseas agents for booking confirmations and vessel schedules.
* Monitor and coordinate import shipments from origin through final delivery.
* Serve as the main point of contact for clients regarding documentation and status updates.
* Resolve customer queries, operational issues, and shipment delays efficiently.
* Verify vendor debit notes and invoices against approved buy quotes.
* Update milestones, documents, and shipment details in customer portals.
* Review sell quotes and issue billing instructions to the Accounts team.
* Review and finalize customer invoices within specified deadlines.
* Ensure full compliance with import regulations and company SOPs.
Required Qualifications
* Bachelor's degree (Graduation is required).
* Mandatory background in the Freight Forwarding Industry.
* Strong knowledge of Indian import freight forwarding operations.
* Practical experience handling FCL import shipments.
* Sound understanding of INCOTERMS.
* Experience and solid rapport working with overseas agents and shipping lines.
Skills & Competencies
* Excellent communication and customer service abilities.
* Capability to handle multiple shipments concurrently.
* Strong organizational and problem-solving skills.
