ఇంపోర్ట్ ఎక్స్‌పోర్ట్ ఎగ్జిక్యూటివ్

Job Description – Import Customer Care Executive

Job Location - Mumbai

Role Objective:

• To manage end-to-end import customer coordination, documentation, and operational follow-ups, ensuring smooth cargo movement, timely customer updates, and compliance with shipping and customs procedures.

Key Responsibilities

• Act as the primary point of contact for import customers, ensuring timely and accurate communication regarding shipment status.

• Coordinate with internal departments, vendors, shipping lines, airlines, CFS, ports, and overseas agents to ensure seamless import operations.

• Provide regular shipment updates and resolve customer queries professionally and efficiently.

• Handle vendor coordination, documentation, and operational follow-ups related to import shipments.

• Manage import documentation

• Payment coordination to carriers

• Coordinate with shipping lines, documentation, and Delivery Order formalities.

• Monitor container movement across CFS / DPD / SEZ locations and coordinate with shipping lines, ports, and transporters.

• Track cargo movement timelines and ensure all activities are completed within agreed SLAs.

• Maintain accurate documentation and shipment records as per company and regulatory requirements.

• Prepare and maintain Daily Status Reports (DSR) and share updates to customer.

• Ensure compliance with import regulations, internal SOPs, and customer-specific requirements.

• Proactively identify delays or issues and coordinate with relevant stakeholders for quick resolution.

Skills & Competencies

• Strong communication and customer-handling skills

• Good knowledge of import operations and documentation

• Familiarity with shipping line, airline, and customs processes

• Ability to coordinate with multiple stakeholders and meet deadlines

• Attention to detail and strong follow-up skills

• Working knowledge of freight forwarding and logistics systems

• It is a Full Time గిడ్డంగి / లాజిస్టిక్స్ job for candidates with 0 - 6+ years Experience.