Dispatcher

Key Result Area Key Performance index

Cleanliness and Hygiene Cleanliness and hygiene of RDC and Manpower

Customer Service Timely replies and resolution of Customer Escalations

Delivery

Planning DEs for daily Operations and informing RDC Manager for

same in coordination with Operations Executive

Managing Delivery boys End to end along with shift In charges for

maximum deliveries per day and to guide them to earn bonuses with

additional orders. 100% orders to be delivered as per slot selected by

the customer.

To train delivery boys to handle the Perishable and nonperishable

products to maintain the highest level of customer experience. '0'

delayed orders or damaged orders to be maintained on daily basis

Inventory Ensuring sundries are as per orders count in RDC

Making sure no pilferage at RDC

KPI Maintenance Making sure NPS to be at desired level

Making sure SLA Breach must be at desired level

Quality Check

Ensuring QC is done before order goes out for delivery

Flower/Merchandise Quality Should be best to be used for

arrangements

Making sure DEs and Florists are working effectively and efficiently.

• It is a Full Time గిడ్డంగి / లాజిస్టిక్స్ job for candidates with 6 months - 3 years of experience.