Customer Service Executive - Logistics & Supply Chain

Team Member - Customer Services Responsibilities Key Responsibilities Manage end-to-end customer bookings and service requests. Act as the primary point of contact for key customer accounts. Coordinate with Operations, Sales, Finance, Invoicing, and Terminal teams to ensure timely service delivery. Track booking execution and provide regular status updates to customers. Prepare and share Daily Status Reports (DSRs) and customer-specific MIS reports. Monitor, escalate, and resolve customer complaints within defined timelines. Maintain customer performance data and support periodic reviews. Identify process improvement opportunities to enhance customer satisfaction and operational efficiency. Build strong customer relationships and ensure a high level of service excellence. Key Skills Customer Relationship Management Key Account Management Logistics & Supply Chain Operations Complaint Resolution Stakeholder Management MIS & Reporting Communication & Coordination Skills Customer Satisfaction Management Qualifications Qualification Graduate in any discipline. MBA/PGDM preferred. Experience 3-6 years of experience in Customer Service, Key Account Management, Logistics, Supply Chain, Transportation, or Freight Operations