Customer Experience Agent - CCM We are seeking a dynamic and results-driven professional to manage the customers within our Cold Chain Logistics business. This role demands end-to-end ownership of customer relationships, operational execution, and financial accountability, ensuring seamless service delivery and customer satisfaction. Key Responsibilities: Customer Account & Relationship Management: Build and nurture long-term relationships with key clients, ensuring consistent engagement and satisfaction across all touch-points. Cold Chain Execution Coordination: Oversee the full life-cycle of cold chain logistics—from sourcing to final delivery—ensuring temperature integrity, timely execution, and operational excellence. Finance Collections & Dispute Resolution: Manage receivables, drive timely collections, and resolve financial disputes with a customer-centric and solution-oriented approach. Qualifications: Strong stakeholder management across internal teams and external partners Demonstrates high ownership, initiative, and a proactive mindset Excellent analytical skills and program management capabilities Effective communicator with the ability to influence and drive outcomes Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com .
ఇతర details
- It is a Full Time గిడ్డంగి / లాజిస్టిక్స్ job for candidates with 2 - 6+ years Experience.
Customer Agent job గురించి మరింత
ఈ Customer Agent job కు ఎవరు apply చేయవచ్చు?
Ans : అభ్యర్థులు అన్ని విద్యాస్థాయిలు అర్హత కలిగి ఉండాలి, ఇది Maersk Line India Private Limited ఇచ్చే job కోసం.
ఈ position లో ఎంత సంపాదించవచ్చు?
Ans : Salary details will be shared during the hiring process.
ఈ job లో ఏ shiftఉన్నాయి?
Ans : ఈ job లో Day shift ఉంది.
ఈ job కోసం ఆఫీస్ కు వెళ్లాలా?
Ans : అవును, అభ్యర్థులు IMT Manesar, Gurgaon లోని ఆఫీస్ కు వెళ్లి పని చేయాలి.
ఈ Customer Agent job లో ఎన్ని vacancies ఉన్నాయి?
Ans : ఈ position కి 1 opening ఉంది.
ఈ job అన్ని genders కు అందుబాటులో ఉందా?
Ans : అవును, ఈ job పురుషులు మరియు మహిళలు ఇద్దరికీ అందుబాటులో ఉంది.
ఈ position యొక్క job location ఏమిటి?
Ans : ఈ position యొక్క job location IMT Manesar, Gurgaon.
ఈ Customer Agent job ను మంచి అవకాశంగా ఏమి చేస్తుంది?
Ans : The employer has not disclosed the salary for this role, but it is a Full Time opportunity with 1 opening.