Hiring: Cluster Manager – Quick Commerce Last Mile Operations
Location: 32, 2nd cross, Nanjappa Reddy Layout, Village, opp. Ganga Sagar Hotel, Koramangala 8th Block, Bengaluru
Experience: Minimum 5+ Years
Salary: ₹67,000/month – ₹83,000/month
Employment Type: Full-Time
We are hiring an experienced Cluster Manager to manage multiple delivery hubs/dark stores and oversee complete last-mile delivery operations.
Mandatory Requirements:
Minimum 5 years of experience in Last Mile Operations
Must have experience in Quick Commerce or E-commerce delivery operations
Must have managed multiple hubs or dark stores
Strong experience in rider management, manpower planning and shift management
Knowledge of OTD, SLA, Rider Productivity, Order Fulfillment and Cost per Order
Strong team-handling and operational problem-solving skills
Key Responsibilities:
Manage daily last-mile operations across multiple hubs/dark stores
Lead Hub Managers, Shift Managers and Delivery Executives
Ensure timely dispatch, successful deliveries and SLA adherence
Improve rider productivity, order fulfillment and customer experience
Plan manpower, rider availability, shifts and fleet utilization
Control operational costs and ensure compliance with company SOPs
Preferred Companies:
Blinkit, Zepto, Swiggy Instamart or Flipkart Minutes.
Important: Candidates with only warehouse, inventory, first-mile, line-haul, delivery executive or single-store experience should not apply.