Welcome and greet guests warmly as they enter the restaurant.
Manage guest seating and guide customers to their tables.
Handle table reservations, walk-in guests, and waiting lists.
Present menus and coordinate with waiters for smooth service.
Answer guest queries regarding the menu, table availability, and restaurant services.
Coordinate with the restaurant manager, service staff, and kitchen team to ensure a smooth dining experience.
Handle guest complaints politely and escalate issues to the manager when required.
Maintain the cleanliness and presentation of the entrance, reception, and waiting area.
Monitor table availability and manage guest flow during peak hours.
Ensure guests receive professional and courteous service throughout their visit.