Key Responsibili es 1. Outlet Hygiene & Maintenance Ensure cleanliness and sanita on of the store/kiosk area including floors, counters, equipment, and utensils Follow food safety, hygiene, and quality standards as per Basil Health SOPs Ensure proper waste segrega on and disposal Maintain a clean and organized work environment throughout opera ng hours 2. Food & Beverage Prepara on Prepare and serve food and beverages as per approved recipes and por on guidelines Ensure ingredients are fresh, properly stored, and within expiry limits Operate kitchen equipment safely and responsibly Maintain consistency in product quality, taste, and presenta on 3. Customer Service Greet customers courteously and assist with menu selec on Provide accurate product informa on including ingredients, nutri on, and offers Handle customer queries, feedback, and complaints in a professional manner Ensure quick and efficient service to enhance customer experience 4. Sales & POS Opera ons Operate POS systems for billing and payments (Cash, Card, UPI, Wallets) Ensure 100% billing compliance with no unbilled transac ons Maintain daily sales records and cash reconcilia on Support upselling and add-on sales ini a ves to improve revenue 5. Inventory & Stock Management Monitor daily stock levels and ensure mely replenishment Follow FIFO (First-In, First-Out) method for stock usage Minimize wastage and report stock variance immediately Maintain accurate inward and outward stock records 6. Compliance, Repor ng & Teamwork Adhere to all company SOPs, policies, and compliance requirements Assist in store/kiosk opening and closing ac vi es Coordinate with team members, supervisors, and management for smooth opera ons Par cipate in training programs and con nuous skill development Support repor ng requirements related to sales, hygiene, and inventory