Guest Experience & Service Excellence
Ensure guests receive prompt, friendly, and personalized service at all times.
Handle guest complaints and feedback courteously and take corrective action when necessary.
Ensure the floor is always ready for service (clean, organized, and stocked).
Team Supervision & Training
Supervise and guide service staff (Stewards, Runners, Baristas, etc.) during operations.
Conduct daily briefings before service to communicate menu updates, special promotions, and service standards.
Ensure staff grooming, discipline, and conduct meet company standards.
Operational Efficiency
Manage table allocations and guest seating efficiently.
Ensure order taking, billing, and service are handled as per SOPs.
Coordinate between kitchen, service, and cashier teams for smooth operations.
Monitor stock levels of service items (cutlery, crockery, condiments, etc.) and report shortages.
Sales & Brand Representation
Upsell menu items and promotions to increase sales.
Ensure all brand standards, hygiene protocols, and presentation guidelines are maintained.
Assist in implementing LTOs (Limited Time Offers) or brand initiatives at the outlet.
Education: Graduate / Diploma in Hotel Management or relevant field.
Experience: Minimum 2–4 years of experience in F&B Service, with at least 1 year in a supervisory role.
Skills:
Strong leadership and communication skills
Excellent customer service and problem-solving ability
Knowledge of POS systems and billing
Understanding of FSSAI hygiene standards
Guest-Centric Approach
Team Leadership
Attention to Detail
Time Management
Sales Orientation
Positive Attitude & Professional Grooming
6-day working week (including weekends & holidays)
Rotational shifts as per operational requirement
Uniform to be worn at all times during duty
As per industry standards and candidate experience