Telesales Team Leader

A Loan Process Team Leader manages a team of loan executives or sales agents to ensure accurate, compliant, and timely processing and disbursal of loans.

Job Overview

• Role: Team Leader – Loan Process / Sales

• Industry: Banking, Financial Services, and Insurance (BFSI)

• Core Goal: Drive team productivity, hit loan disbursal targets, and maintain high quality and compliance standards.

Key Responsibilities

• Team Management & Leadership:

  • Lead, motivate, and mentor a team of loan officers, sales executives, or direct selling agents (DSAs).

  • Set daily, weekly, and monthly performance targets (KPIs) like logins, sanctions, and disbursals.

  • Monitor individual and team productivity, providing regular feedback and coaching.

• Process & Operations Oversight:

  • Oversee the end-to-end loan journey from lead generation and document collection to verification and final disbursal.

  • Ensure strict verification of customer KYC, financial documents, and creditworthiness.

  • Coordinate smoothly with internal departments like credit, operations, legal, and risk.

• Compliance & Quality Control:

  • Ensure all company policies, banking guidelines, and regulatory requirements are met during loan processing.

  • Handle escalations and resolve complex customer or operational issues quickly.

• Reporting & Training:

  • Maintain Management Information System (MIS) reports and submit daily/weekly performance updates to senior management.

  • Train new hires on loan products, lending policies, and sales or processing techniques.

• It is a Full Time టెలిసెల్స్ / టెలిమార్కెటింగ్ job for candidates with 1 - 3 years of experience.