Telecalling Team Leader

JOB DESCRIPTION

Key Roles & Responsibilities:

Be in charge of running and managing the team daily
Understand all organizations products, services, procedures and guidelines and communicate same to all team members.
Monitor calls to ensure that due procedures and quality standards are strictly adhered to
Facilitate and organize training session for all agents and participate in recruitment of new team members
Submit regular reports to management and seek new ideas and strategies to improve team performance
Keep up with trends and happenings in the industry and ensuring adherence to industry standards
Coaching, inspiring and motivating a sales team.
A good understanding of the market dynamics in the respective sector.
Coordinate with different departments to ensure Issuance of Policies
Ensure self-target are also met (•Applicable for ARM)

Key Requirements Education & Certificates

Min 3-6 years Experience as a Team Leader - Telesales
Drive productivity per advisor
Attrition for the team
Improving leads conversion
Employee motivation & engagement
Control the Loss ratio for the team by ensuring product mix in line to Organization objectives
Driving sales quality through controlling policy cancellations/ endorsements

For more detail call us @ 7838222560 or mail your cv at srglobal19@gmail.com

• It is a Full Time టెలిసెల్స్ / టెలిమార్కెటింగ్ job for candidates with 3 - 5 years of experience.