టెలికాలింగ్ టీమ్ లీడర్

Lead, mentor, and supervise a team of Customer Support Executives.

• Manage customer queries related to Bajaj OD and Personal Loan products.

• Monitor daily team productivity and ensure achievement of assigned KPIs.

• Conduct regular team briefings, coaching sessions, and performance reviews.

• Ensure adherence to company policies, compliance guidelines, and process SOPs.

• Handle customer escalations and provide timely resolutions.

• Coordinate with internal departments for smooth processing of customer requests.

• Maintain high standards of customer satisfaction and service quality.

• Prepare and share daily, weekly, and monthly MIS reports.

• Identify process improvement opportunities and implement corrective actions.

• Train new team members on product knowledge, CRM usage, and customer handling techniques.

• Monitor call quality and provide constructive feedback for continuous improvement.

Required Skills

• Strong leadership and people management skills.

• Excellent verbal and written communication skills.

• In-depth knowledge of Bajaj Overdraft and Personal Loan processes.

• Good understanding of loan documentation and eligibility parameters.

• Ability to manage customer escalations professionally.

• Strong analytical and problem-solving abilities.

• Proficiency in CRM software, Microsoft Excel, and reporting tools.

• Ability to work in a target-driven and fast-paced environment.

• It is a Full Time టెలిసెల్స్ / టెలిమార్కెటింగ్ job for candidates with 2 - 4 years of experience.