The Telesales Executive is responsible for generating leads, converting prospects into customers, and maintaining strong customer relationships through effective communication. This role requires strong persuasive skills, product knowledge, and the ability to achieve sales targets.
Make outbound calls to prospective and existing customers to generate sales.
Explain product features, benefits, and pricing clearly and professionally.
Identify customer needs and provide appropriate solutions.
Maintain accurate records of calls, customer information, and sales activities in CRM.
Follow up on leads, quotations, and customer inquiries.
Achieve daily/weekly/monthly sales targets and performance benchmarks.
Handle customer objections professionally and close sales effectively.
Build and maintain positive business relationships with customers.
Stay updated on product knowledge, promotional offers, and market trends.
Maintain company standards related to communication and customer service.