JOB HIGHLIGHTS:
Job Role: Customer Support Associate – Seller Support
Process: International Seller Support Process
Location: Pune, Maharashtra
CTC: Up to ₹32,000/Month
Experience: Minimum 1 Year
Working: 5.5 Days a Week
Shift: Rotational
Week Off: Rotational
Cab Facility: Both-Side Cab Available
KEY RESPONSIBILITIES:
• Handle seller queries for an international process
• Provide professional and accurate customer support
• Resolve queries related to accounts, orders, payments, listings, inventory and returns
• Follow company SOPs, quality standards and process guidelines
• Maintain accurate case records and escalate complex issues
• Achieve defined quality, productivity and SLA targets
CANDIDATE PROFILE:
Minimum 1 year of relevant experience required
Experience in International BPO / Customer Support / Seller Support / E-commerce / Voice Process preferred
Strong English verbal and written communication skills
Good customer handling and problem-solving abilities
Comfortable working in rotational shifts
Good computer and system navigation skills
Customer-focused and professional approach