ఇన్‌సైడ్ సేల్స్ ఎగ్జిక్యూటివ్

About the Role:
We have an exciting opportunity for an Inside Sales & Customer Executive at Bangalore’s one and only Vegan Bakery. If you enjoy connecting with customers, are passionate about great service, and love talking about food, this role is perfect for you. You will play a key role in managing customer interactions across phone, chat, and email, handling website and app orders, resolving queries, and ensuring customers have an outstanding experience from order to delivery. Candidates from the Hospitality Industry, F&B, or Food Tech companies are highly preferred.

Key Responsibilities:

- Communicate with customers via phone, email, and chat.
- Handle incoming calls related to order status, delivery, and product queries.
- Make post-delivery calls to gather feedback and understand the customer experience.
- Coordinate with internal teams to provide order and delivery updates.
- Handle customer issues from Swiggy and Zomato.
- Manage escalations professionally and ensure timely resolutions.
- Take phone orders while offering excellent customer service.
- Calculate product costing when required.
- Handle website, corporate, and social media orders.
- Coordinate with production and delivery teams to ensure order accuracy and on-time delivery.
- Provide strong administrative support as needed.

Required Experience & Qualifications:

- Minimum 3 years of overall work experience, with 2 years in Sales & Customer Service.
- At least 1 year of experience in the hospitality sector, F&B, or a Food Tech company.
- Excellent spoken and written English communication skills.
- Degree or diploma is preferred.
- Proficient in computer use (experience with chat tools, CRMs, email, POS, or billing systems).
- Strong customer service, interpersonal, and organizational skills.

• It is a Full Time టెలిసెల్స్ / టెలిమార్కెటింగ్ job for candidates with 3 - 6 years of experience.