కస్టమర్ సపోర్ట్ ఎగ్జిక్యూటివ్

Job Overview

• Coordinate service operations between customers, service teams, and internal departments

• Ensure smooth scheduling, reporting, and customer communication

Key Responsibilities

• Coordinate daily service schedules with RO & Descaling teams

• Confirm service schedules with customers and technicians

• Share service, installation, erection, and feasibility reports

• Prepare daily, individual, departmental, and quarterly reports

• Communicate service updates through calls and emails

• Coordinate material readiness and dispatch with Stores

• Maintain attendance, expenditure, and Excel-based records

• Coordinate with Accounts for suspense amounts and expenses

• Prepare SOPs, operational manuals, and MoMs

• Collect customer feedback and ensure timely follow-ups

Required Skills

• Good communication and coordination skills

• Proficiency in MS Excel, Word, and email communication

• Strong documentation and reporting skills

• Ability to multitask and meet deadlines

• Attention to detail

Preferred Experience

• 1–3 years in service coordination, customer support, or operations

• Basic knowledge of RO / Descaling services (added advantage)

Why Join Us

• Dynamic service operations environment

• Cross-functional exposure

• Career growth opportunities

• It is a Full Time టెలిసెల్స్ / టెలిమార్కెటింగ్ job for candidates with 6 months - 3 years of experience.